Shipping policy
Shipping Policy
At Karterhub, we are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below for complete details.
1. Order Processing
All orders are processed within 3-5 business days (excluding weekends and public holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped.
2. Shipping Time & Delivery
Delivery timelines may vary depending on your location:
-
Standard Shipping: 5–10 business days
-
Remote Areas: 7–14 business days
Please note that delivery times are estimates and may be affected by external factors such as weather conditions, courier delays, or high demand periods.
3. Shipping Charges
Shipping charges are calculated at checkout based on your location and order value. Occasionally, we may offer free shipping on selected products or promotional campaigns.
4. Order Tracking
Once your order is shipped, a tracking ID and link will be shared via email or SMS so you can monitor your delivery status in real time.
5. Delivery Issues
If your order is delayed, lost, or marked as delivered but not received, please contact us within 48 hours of the expected delivery date. We will coordinate with the courier partner to resolve the issue.
6. Incorrect Address
Customers are responsible for providing accurate shipping details. We are not liable for delays or losses due to incorrect or incomplete addresses.
7. Failed Delivery Attempts
If delivery fails due to unavailability or incorrect details, the courier may attempt re-delivery. Additional charges may apply in such cases.
8. Damaged or Tampered Packages
If you receive a package that appears damaged or tampered with, please do not accept it and contact us immediately with photos for assistance.
9. Contact Us
For any shipping-related queries or concerns, please contact us at:
Email: businessofficial0777@gmail.com
Note: Karterhub reserves the right to update or modify this shipping policy at any time without prior notice.