Shipping policy

Shipping Policy — Karterhub

 

Thank you for shopping with Karterhub. We aim to make your shopping experience simple, reliable, and convenient. Please read the following shipping information before placing your order.

1. Shipping Destination

We currently ship within India only.

Orders placed with delivery addresses outside India are not currently supported.

2. Order Processing

Orders are generally processed and prepared for dispatch within 1–2 business days after the order is successfully placed.

Processing time is an estimated timeframe, not a guarantee, and may occasionally take longer due to circumstances outside our control.

3. Delivery Time

After your order has been processed and dispatched, the estimated delivery time is:

5–7 business days

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on your location, courier operations, weather, holidays, transportation conditions, or other circumstances beyond our control.

4. Shipping Charges

Free shipping is available on all orders within India.

You will not be charged a separate shipping fee for standard delivery.

5. Order Tracking

Once your order has been dispatched, tracking information will be provided so you can follow the progress of your shipment.

Please allow some time for tracking information to become active after the parcel has been handed over to the shipping carrier.

6. Delays

Although we aim to deliver orders within the estimated timeframe, delays can sometimes occur because of:

  • Courier or transportation delays

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete address information

  • Events or circumstances beyond our reasonable control

If your order is delayed beyond the estimated delivery period, please contact us so we can help you check its status.

7. Address Accuracy

Please make sure your name, complete delivery address, PIN code, and contact information are correct when placing your order.

Karterhub cannot guarantee delivery if an order cannot be delivered because of an incorrect, incomplete, or inaccurate address provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible. We will try to assist, but we cannot guarantee that the address can be changed after the order has entered processing or been dispatched.

8. Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you have not received it, please contact us so we can help investigate the shipment.

For parcels that appear to be lost or significantly delayed in transit, we may need to coordinate with the relevant shipping carrier to investigate the issue.

Please note that delivery investigations may take time, and resolution depends on the circumstances and information provided by the carrier.

9. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible with details of the issue and, where possible, clear photographs of the damaged package and product.

We will review the situation and assist you with the appropriate next steps.

10. Contact Us

If you have questions about your order, shipping status, tracking information, or a delivery issue, please contact Karterhub through the customer support/contact option provided on our website.

When contacting us about an order, please include your order number and relevant details so we can assist you more efficiently.

Our Shipping Promise

At Karterhub, we work to get your order to you safely and as quickly as reasonably possible. While delivery dates cannot always be guaranteed, we will do our best to provide a smooth and transparent shipping experience.

Thank you for choosing Karterhub. ❤️